Corporations now face a few challenges. The rapid pace of technology advances means that employees upskill faster than ever before. In addition, customers require more assistance using increasingly complex products. However, current support tools have become antiquated. Digital interactive user manuals close the chasm by delivering needed technical information in highly interactive, user-friendly, effective formats.

A leading engineering firm specializing in mechanical design and manufacturing recently secured a project to design and manufacture assembly kits and mechanical development documents for a new line of industrial machinery. The client had requested a comprehensive set of documentation that would include detailed assembly instructions, parts lists, and technical drawings.

A manufacturing company producing electronic components was experiencing low productivity and high employee turnover due to inadequate employee training. The management recognized the need for a comprehensive training and development program to improve the skills and knowledge of their employees.

To maintain customer satisfaction, it was essential to switch over to an electronic manual. But it was also necessary to create a database that can provide customers with filtered information according to product and role type and that can be searched easily.