Maintenance and Customer Service

Maintenance and Customer Service

Amarel provides maintenance, technical support, and customer service for complex systems, technological infrastructures, and assets.
Our experts provide services and consultation for diverse industries, technical teams, mobile service units, and call centers.

3,000

complex systems maintained yearly

100 +

Technicians and Service Experts

120 K+

Service calls yearly

3,000

complex systems maintained yearly

100 +

Technicians and Service Experts

120 K+

Service calls yearly

Maintenance Services for Complex Systems and Technological Infrastructures

We provide end-to-end maintenance services for complex systems and technological infrastructures in a variety of industries. Our team of technicians conducts requirements analysis and defines system maintenance policies, including actual service execution. We also provide professional support services from field to lab level to ensure continuous system and infrastructure uptime, including logistics, storage, and spare parts.

 

Our Capabilities

  • Preventative maintenance services
  • Professional maintenance for a wide variety of systems, including electronic testing equipment, electric, optical, electronic, communication, mechanical, IT, laser, RF, and pneumatic systems.
  • Technician teams deployed on the field and clients' facilities, available 24/7.
  • A comprehensive ILS (Integrates Logistic Support) umbrella and a wide range of service agreements.
  • Defining maintenance plans in accordance with specific technological, logistic, and operational system and system user requirements.

 

Our People

  • Our technicians provide maintenance services on a multitude of levels for a wide range of systems.
  • Our technicians rely on cutting-edge knowledge and vast complex and multi-disciplinary system maintenance experience.
  • Our teams include engineers and technicians with backgrounds in electronics, computers, mechanics, electricity, information systems, communication, network systems, pneumatics, and more.
Customer Service

We specialize in establishing customer service and call centers that provide a high-level customer experience based on satisfaction and trust. Our services are hybrid and adaptable to dynamic customer needs.

 

Our Capabilities

  • Technical support centers and experts – 24/7
  • System monitoring, remote troubleshooting, and field technician deployment
  • Customer service centers
  • Customer account management

 

Our People

  • Professional teams who rely on advanced IT systems to provide service management, monitor performance levels, improve efficiency levels, preserve valuable knowledge and create unique customer experiences.
  • Account managers who provide end-to-end customer guidance from the product delivery stage and onwards. Our account managers are dedicated to establishing a firm trust system that allows customers to use their systems in optimal fashion and create a foundation that cultivates business opportunities.

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