Your Equipment Runs in the Field. Your Service Information Should Too.
Construction and agriculture equipment operates in remote environments where connectivity is limited and downtime is measured in lost crop seasons or project delays. Your field service engineers and dealer networks need offline-capable, searchable, visual parts catalogs and guided service procedures.
Industry Pain Points
Field Service in Remote Environments
Technicians at remote sites can’t wait for office support to look up a part number. They need instant, offline access to parts and service information.
Equipment Complexity
Large machines with thousands of parts and multiple configurations. Visual identification is essential for technicians who service diverse equipment fleets.
Dealer Network Efficiency
Dealers ordering wrong parts costs you returns, freight, and customer relationships. Accurate visual identification eliminates ordering errors.
Right-to-Repair Compliance
State-level legislation is expanding. OEMs who proactively digitize parts and service info turn compliance into competitive advantage.
How Amarel Helps
Smart Catalog System (Offline-Capable)
Interactive, visual parts catalogs that work offline on tablets and mobile devices. Technicians in the field identify parts visually from exploded diagrams, even without connectivity. When connection is restored, orders sync automatically. Dealer networks get the same catalog with role-based pricing and ordering workflows.
Connected Workforce (Offline-First)
Guided service procedures designed for field conditions — offline-first, visual, and step-by-step. Technicians complete service tasks with confidence, even in remote locations without connectivity. Procedure completions and field data sync when connectivity is available.
Content Services
Amarel creates and manages your parts catalog content and service documentation. From CAD data to interactive illustrations, from legacy PDFs to structured digital content. Ongoing content operations ensure every model year, every configuration, and every service bulletin is current and accessible.
Regulatory Context: Right-to-Repair
Right-to-Repair legislation is advancing in 20+ US states, with several states already enacting laws requiring manufacturers to provide parts information, diagnostic tools, and service documentation to independent repair shops and equipment owners. OEMs who proactively digitize their parts catalogs and service procedures are turning this compliance requirement into competitive advantage — improving customer relationships, capturing aftermarket revenue, and reducing the support burden on their dealer networks.
What Would Offline-Capable Service Information Do for Your Field Teams?
30 minutes. We’ll assess your field service documentation challenges and show you how offline-capable catalogs and procedures transform field operations.
