Scopio Labs

Turning Complexity into a Competitive Edge

Scopio Labs, a leader in AI-powered digital microscopy, developed a breakthrough diagnostic platform designed to revolutionize blood cell analysis. As the system expanded globally, Scopio needed a scalable, accessible, and effective training approach for a diverse audience—including pathologists, laboratory technicians, and clinical support staff.
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Challenge

Scopio’s platform introduced significant training hurdles due to its technical complexity, diverse user base, and need for global deployment and ongoing updates—challenges that traditional training methods could not effectively overcome.

Solution

Scopio partnered with Amarel to transform its training model into a scalable, user-centric learning solution aligned with product evolution and global needs:

Personalized Learning Paths

Amarel developed distinct onboarding journeys based on five primary user profiles, ensuring that each role-from advanced pathologists to entry-level lab staff-received training tailored to their responsibilities and expertise level.

Multi-Format Content Strategy

Rather than relying on a single training method, Amarel developed a rich mix of complementary materials to address different learning preferences and situations.

Global Adaptation

Operators received guided walkthroughs of key processes, ensuring consistency and reducing the chance of errors during setup.

Flexible, Update-Ready Infrastructure

More than just translation, Amarel localized materials based on regional clinical practices and cultural context to ensure global relevance and user comprehension

User-Driven Feedback and Iteration

Built-in feedback tools allowed learners to flag confusing topics. Amarel used this input to continually refine training materials, including releasing targeted troubleshooting tutorials when early feedback identified knowledge gaps.

Results

The results extended beyond knowledge transfer and impacted business operations:
30% Reduction in Time-to-Competency: New users reached operational proficiency faster, shortening onboarding timelines.
Reduced Support Load: Inquiries about basic system operations decreased, freeing Scopio’s support team to handle more complex issues.
Stronger Customer Confidence: Users more confidently adopted advanced features, increasing the platform’s diagnostic impact.
Strategic Sales Enablement: The training platform became a key asset in Scopio’s international expansion, helping new markets onboard faster and more effectively.
Improved Product Development: Training analytics revealed usage trends and feature adoption gaps, feeding directly into Scopio’s R&D priorities.

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