Neural Guard Defense​

80% decrease in support calls for AI-powered security technology

Neural Guard, a leader in AI-based auto-detection systems for security X-ray machines.
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Challenge

Neural Guard, a leader in AI-based auto-detection systems for security X-ray machines, was experiencing an increasing number of customer inquiries regarding system setup and troubleshooting.

Solution

Amarel collaborated closely with Neural Guard’s product experts to design a user-friendly digital manual that featured the following key elements:

Interactive Guides

Step-by-step instructions accompanied by diagrams and videos to simplify complex processes.

Advanced Search Functionality

A robust search feature that allowed quick access to specific topics and troubleshooting tips.

Regular Updates

The manual was designed for easy updates, ensuring that customers always had access to the latest information.

Results

With an interactive digital manual, Neural Guard significantly improved customer experience and optimized support resources. This initiative empowered customers, reduced operational costs, and enhanced overall satisfaction. Users gained a deeper understanding of Neural Guard’s advanced features, resulting in higher engagement with the product.
80
%
decrease in support calls

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